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How cloksgp Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use the lobby — and how we protect that data at every step.

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cloksgp How cloksgp Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to access your data, correct something, or ask us to delete your account records, our support team handles privacy requests directly. You can reach us through live chat on the site, by email, or through the in-app message tool on mobile. We aim to acknowledge your request within one business day and resolve standard data queries from there.

Live Chat Open live chat from any page on the site. Tell the agent you have a privacy request and they will route it to the right team without you needing to repeat yourself.
Email Support Send your data request to our support email address found in the contact section. Include the email tied to your account so we can locate your records quickly.
In-App Message On mobile, use the message icon in your account dashboard. Privacy requests made here are logged with a ticket number so you can follow progress without re-submitting.
DATA PROTECTION DETAIL

How We Protect and Manage Your Data

Data protection at cloksgp covers four areas: how we secure stored records, how cookies work on this site, how long we keep your information, and what control you have over it. Each area below gives you a concrete picture of what we do, not a generic policy statement.

Account Security

Your account password is hashed and never stored in plain text. Login sessions use SSL encryption. If you log in from a new device, we send an OTP to the mobile number on your account before access is granted.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand which parts of the lobby you visit. You can clear cookies in your browser settings at any time, though this will log you out of your current session.

Data Retention

We keep your account data for the period required by applicable local law. Once that period ends, records are either deleted or anonymised. You can request early deletion by contacting support, subject to any legal hold obligations.

Your Access Rights

You can ask us to show you the personal data we hold, correct inaccurate details, or remove your account records entirely. Submit your request via live chat or email and we handle it as a formal privacy case with a ticket number.

Common Questions About Your Privacy on cloksgp

These are the questions we hear most often about how your data is handled. If something is not covered here, live chat or email support can help you with a direct answer.

We share only the transaction reference and wallet identifier with your chosen payment processor to complete a deposit or withdrawal. That data is not sold or passed to unrelated third parties under any circumstances.

Yes. Contact support via live chat or email, state that you want your records removed, and we open a formal deletion request. Completion is subject to any retention period required by local law.

When you close your account, we retain records only for as long as local law requires. After that period, your personal information is deleted or anonymised so it can no longer be linked back to you.

Passwords are stored as hashed values, never in plain text. New-device logins trigger an OTP sent to your registered mobile number. All data in transit is covered by SSL encryption.

Yes. Submit a data access request through live chat or email support. We will confirm your identity, then provide a summary of the personal data we hold on your account within a reasonable timeframe.

The same policy covers all access points — desktop browser, mobile browser, and in-app sessions. Device data collected on mobile follows the same rules as desktop, including cookie handling and session security.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.