Reference

What You Agree To When You Use cloksgp

These terms set out the rules that govern your account, your deposits through DANA, OVO, or GoPay, and how we handle any disputes that come up.

Account eligibility by regionDANA, OVO, GoPay deposit rulesWithdrawal verification stepsAccount suspension conditionsDispute resolution process
cloksgp What You Agree To When You Use cloksgp
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear — or if you believe your account has been handled in a way that conflicts with what's written here — we have direct channels open for you. State your account ID and the specific section you're querying so our team can pull the right records and respond with precision rather than a generic reply.

Live Chat Open the chat widget from any page while logged in. Describe the terms clause or account action you want us to look into, and include your account ID for a faster resolution.
Email Support Write to our support address with your registered email in the subject line. We respond to terms-related queries with a reference number so you can track the thread.
Account Help Centre The Help Centre inside your account dashboard lists common terms queries with our current position on each one — a good starting point before you open a support ticket.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Handling Standards

We take the mechanics of account security seriously — not as a marketing line but as an operational standard that affects every deposit, withdrawal, and session you run. Here is what that looks like in practice across four key areas.

Wallet Verification Before your first withdrawal, we verify that your DANA, OVO, or GoPay account name matches the name on your cloksgp account. This step exists to protect your funds from being sent to the wrong wallet.
Session Security Each login session is protected by OTP verification sent to your registered mobile number. If an OTP is requested but not by you, use the account lock option immediately and contact support.
Data Retention We hold your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request a summary of the data we hold via the email channel above.
Requesting Changes To update your registered wallet number — for example, switching from OVO to GoPay as your primary withdrawal method — contact support with proof of wallet ownership. Changes are processed after verification.

Common Questions About These Terms

These are the questions we actually get about how our terms work — account eligibility, wallet rules, what happens to your data, and what you can request. Each answer reflects our current policy position.

Access depends on local law and the region you're in. We serve eligible regions where local law permits. Check your eligibility when you attempt to register — the system confirms your region at that step.

We update these terms when our services change or regulations require it. The revised version is posted here with an effective date. Using your account after that date means you accept the update.

Matching wallet and account names is a fraud-prevention step. If they don't match, your withdrawal request is held until you verify both names through our support team via live chat or email.

We retain account data for a period after closure as required by applicable rules. You can request a data summary before or after closure by writing to our support email with your registered account details.

Open a support ticket via live chat or email, state the specific clause you're disputing, and include your account ID. We log every dispute and respond with a reference number for tracking.

Yes. Contact support with proof of ownership for your GoPay account. We process the wallet change after verification — usually within one business cycle of your request being approved.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.